Help center
Help & Support
Whether you need help with points, redemptions, or your account, our team is here to help you get the most out of Convoia Rewards.
Email us
support@convoia.com
Best for account issues, missing points, and detailed requests.
Send emailSupport hours
Mon–Fri, 9:00 AM – 6:00 PM (local time)
We aim to respond to emails within one business day.
Before you contact us
For faster resolution, include your registered mobile number, the merchant name, purchase date, and transaction or receipt ID. This helps us trace loyalty activity across participating stores.
Frequently asked questions
Quick answers to common questions about your rewards wallet.
How do I earn and redeem rewards?+
Visit a participating merchant, scan or link your account at checkout, and points are added automatically based on that store's loyalty rules. Open your wallet in the app to view balances and redeem available rewards.
My points are missing after a purchase+
Points can take a few minutes to appear. If they still don't show, contact support with your registered mobile number, merchant name, purchase date, and receipt or transaction ID so we can investigate quickly.
How do I delete my account?+
Go to Profile → Edit profile → Delete my account. This permanently removes your loyalty data from Convoia Rewards. Some merchant records may be retained where required by law or merchant policy.
Can I use rewards at any store?+
Rewards are tied to the merchant or program where you earned them. Each business sets its own earn rates, redemption options, and expiry rules, which you can view in the app before redeeming.